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Notice of Privacy

For Cloud Sited Solutions S.A DE C.V. The privacy of the information of its clients and users is of the highest importance, which is why it is committed to following the following guidelines and policies.
These Privacy Policies will apply to the collection, use, storage, distribution and protection of your personal information by Cloud Sited Solutions S.A DE C.V. with address at number 73 Circuito Valle Dorado, in Colonia Valle Escondido, in the State of Mexico, C.P. 52930. Applies to Cloud Sited Solutions S.A DE C.V. websites, applications, services and tools, regardless of the way they are accessed or used.


You accept these privacy policies, which must be read and understood before using the services that Cloud Sited Solutions S.A DE C.V. provides, since the mere registration of data, access to any of our applications, use of the Cloud Sited Solutions S.A DE C.V. website. or its brands, the use of our products or services implies your expression of will regarding your acceptance and conformity with respect to them.

This document is applicable to all data provided to Cloud Sited Solutions S.A DE C.V. collected by various means such as physical in-person, through telephone messages, electronic messages, through social networks or those that are entered directly by the client or user to our website or applications.

Your data will be handled at all times based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility established by law.

Your information will be protected by the strictest quality guidelines and standards using the best technological, physical, administrative and legal mechanisms that Cloud Sited Solutions S.A DE C.V. have at hand.



It is collected by Cloud Sited Solutions S.A DE C.V. the information that is sent by the computer, cell phones or other devices of users and clients. Such information includes, among others: data about the pages you access, computer IP address, device ID or unique identifier, device type, geolocation information computer and connection information, mobile network information, statistics of page views, traffic to and from the sites, referring URLs, business data, standard web log data and other information. We also collect anonymous information through the use of cookies and web beacons. Cookies are small data files stored on your hard drive that help improve our Services and your experience, knowing which areas and features of our Services are popular and visited. Most web browsers are set to accept cookies by default. If you prefer, you can decide to configure your browser to delete or not accept cookies, this could affect the availability and operation of our service.


Any information you provide to us when using Cloud Sited Solutions S.A DE C.V Services and applications is collected and stored. including when you include information in a web form, enter or update your account information, participate in community discussions or chats, in dispute resolutions, or when you communicate with us about Cloud Sited Solutions S.A DE services and utilities C.V.

Information is collected about transactions and movements of Clients and Users. To open and start an account with Cloud Sited Solutions S.A DE C.V., or use the services and utilities, it is necessary to provide the following information, which the Client or User declares are true, sufficient and updated for identification, otherwise, the CUSTOMER or user is the only person responsible:

Name, address, telephone number, email address, date of birth, identification data such as voting credentials, driver's license, passport, federal taxpayer registry, national identification card, unique population registry key and other similar information necessary to individualize and identify the person to whom the service is provided or its users.

Financial information, such as bank account numbers, complete credit card numbers and/or credit report.
Cloud Sited Solutions S.A DE C.V. You can obtain information about the CLIENT or its users from various sources such as; communications held with our technical support team, your results when you respond to a survey, your interactions with members belonging to the same group of Cloud Sited Solutions S.A DE C.V.

Cloud Sited Solutions S.A DE C.V. may record, monitor and preserve in physical or electronic records, for quality and training purposes, or for its own protection and in accordance with applicable laws, any communication held with CUSTOMERS, in general with users or with any person who intends to use in own name or on behalf of a third party, the service or simply enter the page or send a data or voice communication.


Likewise, CLIENTS and users hereby acknowledge and authorize Cloud Sited Solutions S.A DE C.V. so that you can obtain information through third parties such as credit bureaus and identity verification services.


The purpose with which information is collected from Clients and users is:
Provide the service and offer adequate technical support.
Process transactions and send notifications about them to interested parties.
Verify identity, during account creation processes when resetting a password or simply to prevent illegal acts.
Resolve any type of dispute, collect commissions and solve problems.
Manage risks or detect, prevent and/or remedy fraud or other potentially prohibited or illegal movements.
Detect, prevent or remedy violations of this document or the terms and conditions subscribed to receive the service.
To carry out the continuous improvement process of which the user and CUSTOMERS are the beneficiaries.
Shield and protect all data that Cloud Sited Solutions S.A DE C.V. manages
Maintain constant communication (by telephone, electronic and even postal means) with our CUSTOMERS and users to verify the various transactions and find out their opinion regarding the service.
Perform credit checks and compare information for accuracy and verify it with third parties.

You agree that Cloud Sited Solutions S.A DE C.V. contact you if necessary by email or postal mail, by telephone or by SMS to notify your account information, to solve any type of problem with the account, to resolve any type of dispute, to collect commissions or amounts owed, to know your opinion through surveys or questionnaires or otherwise, as necessary to provide services related to your account.

Users of Cloud Sited Solutions S.A DE C.V. can be contacted. in order to offer coupons, discounts and promotions, to inform you about improvements in services or new services.

We do not share information about our CUSTOMERS or users with third parties for marketing purposes.
You authorize Cloud Sited Solutions S.A DE C.V. share your information with third parties for purposes that have to do with the provision of the supposed service that can be updated with respect to financial and banking institutions, financial and banking authorities, credit information corporations to mention a few.


We store and process your personal information and protect your information through physical, technical and administrative security to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. In addition, security and confidentiality of the data they provide is offered, since we have a secure server under the SSL (Secure Socket Layer) protocol so that the information they send is transmitted encrypted to ensure its protection in addition to the use of firewalls. 

To verify that you are in a protected environment, it is important to verify that an “S” appears in the navigation bar after “http” as follows: “https”.

The CLIENT is aware that although Cloud Sited Solutions S.A DE C.V. applies the best technology and knowledge for data protection, we must take into consideration that it is impossible to guarantee total security when transferring data over the Internet.


When conducting transactions with third parties, information about you that is necessary to complete the transaction may be exchanged, such as name, account ID, contact information, shipping or billing address, or other information necessary to promote the reliability and security of information. Information can be provided regarding incorrect, held, failed or invalidated operations.


In order to facilitate dispute resolution, we may provide the buyer with the seller's address so that the goods can be returned to the seller. The buyer is not authorized to use this information for unrelated purposes, such as marketing directly to you, unless you have given your consent. Communicating users with unwanted or threatening messages is against our policy and constitutes a violation of the Terms of Use of the Services.

If someone sends you a payment and enters your email or phone number, we will give that person your registered name so they can verify that you are sending the payment to the correct account.

We work with third parties, including merchants, so they can accept or send payments made by or to you. We use this information to confirm that you are the CUSTOMER and can be enabled as a payment method, or to send you payment status notifications.

In no way does Cloud Sited Solutions S.A DE C.V. will reveal your card number or your bank account to anyone other than the payment processor, financial institutions or institutions dedicated to providing credit information, not even to people to whom you have sent a payment through Cloud Sited Solutions S.A. C.V.

Information may also be shared with third parties:

* When necessary to detect and prevent potentially illegal acts and violations of our terms and conditions.
* With financial institutions to comply with the services of Cloud Sited Solutions S.A DE C.V..
* With credit bureaus and collection agencies to provide account information, as permitted by law.
* With companies belonging to the same group as Cloud Sited Solutions S.A DE C.V.
* With government officials or other third parties pursuant to a legal request, court order or other applicable legal process or requirement.


Remember that for protection purposes and to avoid fraud Cloud Sited Solutions S.A DE C.V. will save your data even when you cancel your account, however the above will not be used for any purpose other than that described above and to collaborate with authorities in illegal cases.

Notwithstanding the above, the mechanisms for the owner to express his refusal to process his personal data for those purposes that are not necessary, nor have they given rise to the legal relationship of provision of services, is by means of an email addressed to, which is the email department of Cloud Sited Solutions S.A DE C.V. responsible for managing personal data. You can at any time limit the use of the information provided to Cloud Sited Solutions S.A DE C.V.

You can exercise your ARCO rights (access, rectification, cancellation and opposition) by directly contacting Cloud Sited Solutions S.A DE C.V. by email: or by presenting yourself directly at the offices of Cloud Sited Solutions S.A DE C.V. and will respond directly to you within five business days.

For these purposes, you must comply with the requirements of Article 29 of the Federal Law on Protection of Personal Data Held by Private Parties, meaning that your request to exercise the ARCO right must contain:

* Name of the owner and address or other means to communicate the response to your request
* Documents that prove the identity or, where applicable, the legal representation of the owner;
* The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights, and
* Any other element or document that facilitates the location of personal data.


This notice and policies are valid indefinitely and to be modified it is sufficient to publish new privacy policies on this same medium. As a result of the above, it is recommended that each time you use the services offered by Cloud Sited Solutions S.A DE C.V.


Please read this notice completely.

In the event of a dispute arising from this privacy notice, the parties will first attempt to resolve it through good faith negotiations. If after negotiation the parties do not reach an agreement, the provisions relating to the Federal Law on Protection of Personal Data Held by Private Parties will apply, which is applicable for the interpretation of this agreement.

This notice is governed by Mexican laws, and any controversy will be resolved before competent Mexican authorities.


The owner of the personal data has the right to request the deletion or deletion of his or her personal data from the records and databases of Cloud Sited Solutions S.A DE C.V. whenever. To exercise this right, the owner may make the request through the following means: By sending an email to the address with the subject "Request for Deletion of Personal Data". Using the functionality of the mobile application "General data > Delete Account".


Cloud Sited Solutions S.A DE C.V. undertakes to respond to deletion requests within a period no longer than [specify the period, for example, 15 business days] from receipt of the request, as long as the requirements established in the applicable regulations are met. Likewise, the owner will be informed of the actions taken in relation to his request. It is important to note that data deletion may be subject to legal limitations, and Cloud Sited Solutions S.A DE C.V. may retain certain information to comply with legal obligations, for dispute resolution, fraud prevention, and other purposes permitted by law. This clause is incorporated as an integral part of the Privacy Notice of Cloud Sited Solutions S.A DE C.V. and is subject to the same conditions and provisions established in said notice.


Cloud Sited Solutions S.A DE C.V. acknowledges that in the normal course of its operations, it may be necessary to transfer personal data to countries outside the national territory.


In compliance with applicable legal provisions, any international transfer of personal data will be carried out in accordance with the following principles: Consent of the owner: Before carrying out any international transfer of personal data, Cloud Sited Solutions S.A DE C.V. will obtain the express consent of the data subject, unless the transfer is permitted by some other legal provision. Countries with adequate levels of protection: Cloud Sited Solutions S.A DE C.V. will ensure that international transfers of personal data are made only to countries that have an adequate level of protection of personal data, as determined by the competent authority or through the use of standard contractual clauses or any other legally recognized mechanism to ensure data protection.

Contractual clauses: In the case of international data transfers to countries that do not have an adequate level of data protection, Cloud Sited Solutions S.A DE C.V. will establish contractual clauses with the recipient of the data that guarantee a level of protection equivalent to that provided by Mexican regulations on the protection of personal data. Confidentiality and security commitment: Cloud Sited Solutions S.A DE C.V. undertakes to maintain the confidentiality and security of personal data transferred internationally, implementing appropriate technical, organizational and security measures to protect such data against unauthorized access, disclosure, alteration or unauthorized destruction.

The owner of the personal data accepts and acknowledges that, by providing consent for the international transfer of his or her personal data, Cloud Sited Solutions S.A DE C.V. may transfer and process your personal data in countries outside the national territory, in accordance with the provisions established in this privacy notice and the applicable regulations. This clause is an integral part of the Privacy Notice of Cloud Sited Solutions S.A DE C.V. and will be applied in conjunction with the other provisions established in said notice.

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